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The Business Ready Intranet

Welcome to the Operational Delivery Profession

The Operational Delivery Profession is the public face of the Civil Service.

Our members make up over half of the Civil Service workforce, providing services to millions of citizens at home and abroad. We are responsible for the services that people use everyday, such as processing visas, passports and driving licenses, running benefit offices, job centres, and courts across the UK, and working in consular offices around the world. 

Our roles are varied and skilled, ranging from prison officers to counter fraud, across a range of government departments including the Foreign, Commonwealth & Development Office, Ministry of Defence, Ministry of Justice, and Home Office. We either work directly with the public, or we support colleagues who do.

We support operational delivery professionals to succeed.

We are passionate about supporting progression and development regardless of background, grade, or location. We do this by helping colleagues to learn, connect and be feel inspired.

As you work your way through this website you will have the opportunity to explore the variety of development opportunities we provide to support you on your career path.