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The Operational Delivery Profession is the public face of public service.

We are responsible for the services that people use everyday, such as processing visas, passports and driving licenses, running benefit offices, job centres, and courts across the UK, and working in consular offices around the world. 

Our roles are varied and skilled, ranging from prison officers to counter fraud, across a range of government departments including the Foreign, Commonwealth & Development Office, Ministry of Defence, Ministry of Justice, and Home Office. We either work directly with the public, or we support colleagues who do.

We support operational delivery professionals to succeed.

We support personal development and career progression by providing the qualifications, events, and resources to harness people's potential. At any career stage, we can help.

As you work your way through this website you will have the opportunity to explore the variety of development choices we provide to support you on your career path.

"During the covid-19 crisis, those in the Operational Delivery Profession demonstrated an extraordinary ability to deliver critical programmes such as the furlough scheme or handling the unprecedented increase in demand for Universal Credit.

You should be justifiably proud of the work you do and the impact on millions of citizens across the UK.

The Profession gives you the chance to develop and progress, and I urge you to take advantage of all that it offers"

Alex Chisholm - Civil Service Chief Operating Officer & Cabinet Office Permanent Secretary