Data and insight - Operational Delivery Profession

Uses data and insight effectively to monitor operational performance and to inform problem solving, decision making, considering benefits and risks to service delivery.

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AwarenessA

Awareness ?Learn more about skills levels

Gathers data to inform work and handles this accurately and securely.
Processes and records data safely and securely.
Highlights and identifies gaps in data or in data integrity.

Learning Curriculum for Awareness level Data and insight

If there is a particular subject / skill area that you wish to further develop your knowledge and skills or have an interest in, we would recommend that you discuss this with your line manager using the learning curriculum as a guide to identify suitable learning.

Learning Curriculum Resources for Awareness level Data and insight
Resource	Platform	Format	Duration	Cost
Analytical learning pathway for non-analysts	Government Analysis function webpage	Webpages	N/A	N/A
Data Activities for All	Government Skills Campus	Referencing materials	N/A	N/A
Data visualisation e-learning	CSL	e-learning	30mins	N/A
Mastering that data collection process: essential steps, tools and software	Online	Blog	30mins	N/A
Practical ways to keep your IT systems safe and secure	ICO	Guide	15mins	N/A
How to ensure data integrity: Best practices and tools	Online	Blog	8mins	N/A
Data collection (data gathering): methods, benefits and best practices	Online	Blog	25mins	N/A
Managing confidential records securely: best practices and tips	Online	e-learning	30mins	N/A
How to use data integrity testing to keep data clean and reliable	Online	Blog	20mins	N/A
Security and data protection refresher	CSL	e-Learning	47mins	N/A
NICS only - Gathering and Managing Information	Northern Ireland Civil Service Learning	E-Learning	40 minutes	N/A

WorkingW

Working ?Learn more about skills levels

Analyses a range of relevant information to inform decisions.
Interprets data to support service delivery and improvements, including dashboards and data sets.
Highlights trends or risks through data analysis which could impact service delivery or stakeholders.
Produces management information to report customer and service performance including dashboards.
Handles data securely and presents data visually clearly and accessibly.

Learning Curriculum for Working level Data and insight

Learning Curriculum Resources for Working level Data and insight
Resource	Platform	Format	Duration	Cost
Data learning resources	CSL	e-learning	1hr	N/A
A guide to the six types of data quality dashboards	Online	Blog	1hr	N/A
How to present data effectively to stakeholders	Online	e-learning	20mins	N/A
A guide to customer service reports	Online	Article	15mins	N/A
Data visualisation: testing dashboards for design and accessibility	GSS	Guide	50mins	N/A
Analysis: The key to informed decision-making	Online	Blog	15mins	N/A
Data visualisation: examples of dashboards	GSS	Guide	30mins	N/A
How to communicate data to stakeholders in a way they actually understand	Online	Blog	1hr	N/A
Customer service dashboards	Microsoft	e-learning	1hr	N/A
Make data accessible	Gov.UK	Guide	45mins	N/A
NICS only - Managing Customer Service Performance	Northern Ireland Civil Service Learning	E-Learning	Approximately 30 minutes	N/A
NICS only - Using Evidence in Policy Making	Northern Ireland Civil Service Learning	Virtual Classroom	2.5hours	N/A
NICS only - Customer Care - Managing Expectations	Northern Ireland Civil Service Learning	E-Learning	Approximately 30 minutes	N/A
NICS only - Managing Expectations and User Experience	Northern Ireland Civil Service Learning	E-Learning	Approximately 30 minutes	N/A

PractitionerP

Practitioner ?Learn more about skills levels

Thinks analytically, using trends and insights from data to support decision-making and forecasts.
Makes decisions in complex environments using accurate and timely data and insights.
Leads the development, design and commissioning of meaningful management information and dashboards (data outputs) to provide data and insights at pace to support service delivery and operational standards.
Assures how data is used to drive decision making in a consistent way across the organisation.
Is confident in weighing up competing data sets to ensure sound decision making across the organisation.
Takes responsibility for the way data drives decision making and asks the right questions around data sets to focus attention.

Learning Curriculum for Practitioner level Data and insight

Learning Curriculum Resources for Practitioner level Data and insight
Resource	Platform	Format	Duration	Cost
What is Data-driven decision making?	IBM	Guide	1hr	N/A
Data skills for all: Get started with Microsoft Power Bi desktop	CSL	e-learning	48mins	N/A
Performance Dashboards: Turning Data into Strategic Business Insights	Online	Article	1hr	N/A
Navigating data-driven decisions in your organisation	Coursera	Article	25mins	N/A
Data-driven decision making: How to use data to make confident choices at work	Online	e-learning	15mins	N/A
Thinking like a data person: strategies for a better decision	Online	Article	20mins	N/A
How to use data for informed decision-making	Online	Article	20mins	N/A
Profession map	CIPD	Guide	1hr 30mins	N/A

ExpertE

Expert ?Learn more about skills levels

Weighs up and balances the risks of decision making with the available data to be accountable for outcomes.
Effectively commissions work using data to address organisational wide problems in the present and future to enable improvements.
Sets an expectation that data will be used comprehensively to drive decision making.
Strategic oversight of teams to establish, implement or manage data governance and performance frameworks and systems to aid service delivery.
Sees the bigger picture, takes into consideration how systems are interconnected and can be used to bring about improvements, e.g. reduces duplication and promotes best practice around data use and management.

Learning Curriculum for Expert level Data and insight

Learning Curriculum Resources for Expert level Data and insight
Resource	Platform	Format	Duration	Cost
Risk based decision making: The essentials	Online	e-learning	30mins	N/A
Artificial intelligence for all: An SCS pathway	CSL	e-learning	1hr 55mins	N/A
Data driven decision-making	Online	e-learning	1hr	N/A
Government workforce planning	NAO	Report	1hr	N/A
HMCTS: Unlocking public sector productivity with AI	PA consulting	e-learning	40mins	N/A
How to generate measurable impact with generative AI	PA consulting	Article	10mins	N/A
Data analytics and strategic decision-making - Big data, data analysis and strategic decision-making	Online	e-learning	20mins	N/A
How to set up a data governance team for success	Online	e-learning	1hr	N/A