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Driving Licence Application

Enabling safe and lawful driving through trusted identity checks and accurate driver records.

Department

• Driver and Vehicle Licensing Agency (DVLA)
Issues driving licences and maintains driver records.

• Driver and Vehicle Standards Agency (DVSA)
Sets driving standards and conducts theory and practical driving tests.

• Post Office
Provides paper application routes and assisted services for customers.

Intent

To enable eligible individuals to obtain a UK driving licence, ensuring identity and eligibility are verified, statutory standards are met, and driver records are accurate to support road safety and lawful motoring. 

Interaction

An individual applies for a provisional or full driving licence online or by post. DVLA verifies identity and eligibility and creates or updates the individual’s official driver record. DVSA conducts the statutory theory and practical tests and shares test results with DVLA, so driving entitlements can be updated. Where paper or assisted routes are used, the Post Office and partners securely handle applications and supporting evidence. 

Responsibilities

  • Receiving and processing licence applications 

  • Checking identity, residency, and eligibility in line with legal requirements 

  • Creating and maintaining accurate driver records 

  • Issuing licences and managing corrections, replacements, and correspondence 

  • Raising concerns where there may be issues with identity, eligibility, or medical fitness to drive 

  • Working with DVSA and partners to ensure test outcomes are reflected accurately 

Collaboration

Organisation / Body 

Role or Linked Process 

Police and Courts 

Manage endorsements and disqualifications and share information to ensure driver records remain accurate. 

NHS and Healthcare Professionals 

Provide relevant medical information where health conditions may affect fitness to drive. 

Approved Driving Instructors 

Support learning to drive and preparation for statutory tests. 

Home Office / HM Passport Office 

Support identity verification where passport or immigration status checks are required. 

Post Office Network 

Provides paper application routes and assisted services, improving accessibility for customers.