Welcome to the Centre of Excellence
The Operational Delivery Profession’s Centre of Excellence has been built with current and future leaders in mind.
The pillars of leadership, collaboration and knowledge have been used to structure the Centre of Excellence, so that you, as a leader, can find the expertise, resources and support that you need to lead.
The CoE is a space for ODP leaders to co-create and co-solve potential challenges, as well as understand how others have overcome issues within their own department and will be constantly evolving over time to ensure timely topics/issues are addressed.
Explore the content within the Centre of Excellence to find ideas and suggestions which you can implement within your department, as well as engage with colleagues from across the profession.
Recent updates
Making Public Services Work: Five Tenets for Operational Leaders
Paul Morrison and Prof Michael Lewis explore five key tenets for operational leaders in public service: focus on long-term value over short-term metrics, co-design services with users, align and shape capacity and demand, ensure efficient workflow to reduce failure demand, and lead cross-agency collaboration. These principles foster resilient, user-centred services that deliver lasting public value.
What do I need to do?
If you have content that you think you can help other leaders within the profession, we would love to host it on the Centre of Excellence. Fill in this form to let us know about your content and we’ll be in touch.
How do I...
Manage demand in large scale operations?
Align service capacity with public needs, managing fluctuations in demand, and optimising service delivery to enhance efficiency and effectiveness.
Encourage effective Hybrid working within my department?
Ensure I build an Inclusive culture that builds trust, accountability and fairness across roles for effective hybrid working.
Maintain/deliver a quality customer or user focused experience?
Ensure the satisfaction of the public when interacting with government services.
Increase productivity?
Maximising output and service quality while minimising waste and inefficiency.
Take a look at the 3 pillars of the Centre of Excellence
Thought Leadership
A platform for you to discuss the strategic challenges and facing the profession with senior leaders from across Civil Service, wider industry, and academia.
Collaboration
This is an active learning area where you can engage in different methods to create solutions alongside other leaders to improve challenges in real time.
Knowledge Management
A catalogue of good practice from across the profession, including case studies, blogs, and other resources.
Ask a question or share feedback
Please note, we are unable to respond to all questions but will use these to build a FAQ page. Your feedback is greatly appreciated.
Resource Library
This is all CoE content in one place, you can filter by content type and theme.
Frequently Asked Questions (FAQ)
Please note, we are unable to respond to all questions but will use these to build a FAQ page. Your feedback is greatly appreciated.
Next steps:
- Continue to build content for the CoE with up-to-date information and link to current issues within government.
- Establish a community of experts to form smaller communities of practice for each theme (for example Demand Management, Productivity, Customer/user experience and Hybrid working)
- Explore expanding the audience sourcing content for all leaders within the civil service, which will be relevant to grade/role, and build networks.
Visit our LinkedIn site and sign up to our ODP Focus newsletter to stay up to date with the continued development of the ODP CoE.